Minimum order £10, items posted on a weekly basis but within 14 days of order.
We cannot be responsible for delays in receiving items, but please contact us if you have been waiting more than 21 days. Events, however, such as strike actions by the delivery service or bad weather causing issues are beyond our control.
In the unlikely event of your parcel being lost in the post, we must wait 6 weeks from the date of dispatch before we can arrange a redelivery or refund.
Every item will be quality checked before sending out and Returns will only be accepted if an item is faulty, we must be notified within 7days of receipt and the item must be returned to us within 14 days. We cannot change an order (items or sizes) once the checkout process has been completed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Pixiesbirchington@hotmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds can only be issued back to the card it was purchased with.
All T-shirts and Hoodies are made to order. Please ensure that you order the correct size, as mistakes cannot be rectified once the order has been placed.
All clothing orders come with care instructions, please make sure you follow them when washing your items.
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