Ruby Roo Dog Lead Hook- personalised

Rustic dog lead hook, personalised on the paw with your dog’s name. Please state which name in the special instruction section when checking out.

Made from wood, metal hook. This will be provided with 2 nails, holes will be in the top two corners to attach to the wall.

Terms and conditions:-

Orders posted within 14 days (where possible).

We cannot be responsible for delays in receiving items, but please contact us if you have been waiting more than 21 days. Events, however, such as strike actions by the delivery service or bad weather causing issues are beyond our control.

In the unlikely event of your parcel being lost in the post, or broken, we cannot take responsibility. We always make sure we have proof of postage for every order, so please contact us if you have not received your parcel, we can give you the relevant information- so you can contact your local Royal Mail office.

Every item will be quality checked before sending out and Returns will only be accepted if an item is faulty, we must be notified within 7days of receipt and the item must be returned to us within 14 days. We cannot change an order (items or sizes) once the checkout process has been completed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Pixiesbirchington@hotmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds can only be issued back to the card it was purchased with.

All T-shirts and Hoodies are made to order. Please ensure that you order the correct size, as mistakes cannot be rectified once the order has been placed.

All clothing orders come with care instructions, please make sure you follow them when washing your items.